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12px}.chat-person{align-items:center;font-size:16px;line-height:1.25}.conversation-dates{flex-direction:column;align-items:flex-start;gap:4px}.chat-dates{gap:3px 10px;margin-top:0;font-size:12px;line-height:1.25}.handoff-reason{display:none}.pause-countdown{margin-right:0;font-size:12px}.messages{min-height:0;padding:12px 14px 18px}.message{max-width:min(88%,100vw - 56px)}.message-date-separator span{font-size:12px}.message p{font-size:16px}.message time{font-size:12px}.action-bar{flex-wrap:wrap;padding:12px 14px}.action-bar p{flex-basis:100%;margin:0;font-size:13px}.action-bar button{font-size:16px}}@media (width>=761px){.conversation-card.selected:after{background:var(--green);content:"";border-radius:0 3px 3px 0;width:3px;height:42px;position:absolute;top:18px;right:0}}.monitor-shell{width:min(1240px,100% - 32px);margin:0 auto;padding:30px 0 46px}.monitor-topbar{justify-content:space-between;align-items:flex-end;gap:28px;display:flex}.eyebrow{color:var(--green);letter-spacing:.04em;font-size:12px;font-weight:800}.monitor-topbar h1{letter-spacing:-1.2px;margin:7px 0 4px;font-size:clamp(28px,4vw,42px)}.monitor-topbar p{max-width:620px;color:var(--muted);margin:0;line-height:1.55}.monitor-health{border:1px solid var(--line);background:#ffffffe0;border-radius:18px;align-items:center;gap:12px;min-width:260px;padding:14px 17px;display:flex}.monitor-header-actions{align-items:center;gap:10px;display:flex}.monitor-health strong,.monitor-health span{display:block}.monitor-health span{color:var(--muted);margin-top:3px;font-size:12px}.monitor-summary{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:28px;display:grid}.monitor-summary-card{border:1px solid var(--line);background:#fff;border-radius:20px;min-height:104px;padding:19px 20px;box-shadow:0 8px 30px #1f453d0a}.monitor-summary-card strong,.monitor-summary-card span{display:block}.monitor-summary-card strong{font-size:31px}.monitor-summary-card span{color:var(--muted);margin-top:5px;font-size:13px}.monitor-summary-card.tone-warm{background:#fffaf4;border-color:#ead7c1}.monitor-summary-card.tone-alert{background:#fff8f6;border-color:#edd3ce}.monitor-summary-card.tone-quiet{background:#f8faf9}.monitor-filters{border:1px solid var(--line);background:#fffc;border-radius:14px;gap:5px;width:fit-content;margin-top:22px;padding:4px;display:flex}.monitor-filters button{color:var(--muted);cursor:pointer;background:0 0;border:0;border-radius:10px;align-items:center;gap:7px;padding:9px 14px;display:flex}.monitor-filters button.active{background:var(--ink);color:#fff}.monitor-filters button span{color:#fff;background:#c96f3b;border-radius:999px;place-items:center;min-width:20px;height:20px;font-size:11px;display:grid}.monitor-workspace{border:1px solid var(--line);min-height:660px;box-shadow:var(--shadow);background:#fff;border-radius:24px;grid-template-columns:minmax(290px,.82fr) minmax(480px,1.55fr);margin-top:14px;display:grid;overflow:hidden}.monitor-list{border-left:1px solid var(--line);background:#fbfcfb;padding:10px}.monitor-card{width:100%;color:inherit;cursor:pointer;text-align:right;background:0 0;border:1px solid #0000;border-radius:16px;grid-template-columns:44px 1fr;gap:12px;margin-bottom:6px;padding:14px;display:grid}.monitor-card:hover,.monitor-card.selected{background:#fff;border-color:#d7e5df}.monitor-card.selected{box-shadow:0 8px 24px #21473f12}.monitor-card-copy{min-width:0;display:block}.quality-line{border-radius:999px;margin-top:9px;padding:4px 8px;font-size:11px;font-weight:700;display:inline-block}.quality-ok{background:var(--green-soft);color:var(--green)}.quality-review{color:var(--orange);background:#fff0e5}.quality-handoff{color:#425c9b;background:#e9edf8}.monitor-transcript{background:linear-gradient(#fafcfbf2,#fafcfbf2),radial-gradient(circle at 15% 20%,#d9e8e1 1px,#0000 1px) 0 0/18px 18px;grid-template-rows:auto auto 1fr auto;min-width:0;display:grid}.monitor-transcript>header{border-bottom:1px solid var(--line);background:#fffffff0;justify-content:space-between;align-items:center;gap:16px;min-height:80px;padding:14px 22px;display:flex}.monitor-transcript>header>div{align-items:center;gap:12px;display:flex}.monitor-transcript>header strong,.monitor-transcript>header span{display:block}.monitor-transcript>header div div span{color:var(--muted);margin-top:4px;font-size:12px}.quality-pill{border-radius:999px;padding:7px 11px;font-size:12px;font-weight:800}.review-note{background:#fffaf3;border:1px solid #eadfce;border-radius:15px;margin:18px 22px 0;padding:12px 14px}.review-note strong{color:#79552e;font-size:12px}.review-note p{color:#655b4f;margin:4px 0 0;font-size:13px;line-height:1.5}.monitor-messages{min-height:360px}.message-author{color:var(--green);margin-bottom:5px;font-size:10px;font-weight:800;display:block}.message-customer .message-author{color:#697a76}.message-human .message-author{color:#425c9b}.read-only-footer{border-top:1px solid var(--line);min-height:62px;color:var(--muted);background:#fff;align-items:center;gap:8px;padding:12px 22px;font-size:12px;display:flex}.read-only-footer span{color:var(--green)}@media (width<=760px){.monitor-shell{width:100%;padding:18px 12px 28px}.monitor-topbar{display:block}.monitor-header-actions{flex-direction:column;align-items:stretch;width:100%;margin-top:16px}.monitor-health{width:100%}.monitor-summary{grid-template-columns:1fr 1fr}.monitor-summary-card{min-height:92px}.monitor-filters{width:100%}.monitor-filters button{flex:1;justify-content:center;padding-inline:6px;font-size:12px}.monitor-workspace{border-radius:18px;min-height:0;display:block}.monitor-list{border-bottom:1px solid var(--line);border-left:0;max-height:310px;overflow-y:auto}.monitor-transcript{min-height:600px}.monitor-transcript>header{padding:12px 14px}.review-note{margin:14px 14px 0}.read-only-footer{padding:12px 14px}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}